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Beebe Healthcare Honors Sue Thiele with November L.O.V.E. Letter Award

Beebe Healthcare is proud to recognize Sue Thiele, Manager of Guest Relations, as the November Living Our Values Every Day recipient.

Last year, a task force of Beebe Healthcare team members met over multiple months to examine exceptional patient experiences and create a system of values, followed by every team member when performing at his or her best.

Beebe Healthcare team members have pledged to live these values every day. As a patient or visitor at Beebe, you may see these value statements posted. We invite you to help us be mindful of our values as we care for you and your family members.

Sue Thiele was recognized for living these values. During a work day, one of her team members fell seriously ill. Sue, who was off that day, rushed to the Medical Center to help the team fill the spot left by the team member who was taken to the Emergency Department. After ensuring all duties were handled, Sue spent time with the team member and the team member’s family to make sure they had everything needed and were comfortable. For her dedication, team spirit, and compassion, Sue was honored with this monthly award.

Beebe Healthcare’s L.O.V.E. Letter Recognition Program was established in 2015 and gives team members the opportunity to be recognized by their peers and supervisors for outstanding service. The program is similar to an employee of the month program. Team members are encouraged to send L.O.V.E. notes to other team members during the course of the month. A committee then evaluates the L.O.V.E. notes and selects one to receive the monthly L.O.V.E. Letter. Winners are announced in a surprise ceremony in which the committee visits the winner in his or her department and presents the award.  Employees selected for the award receive:

  • Parking space in the parking garage for one month
  • $100 gift card donated by Fred and Lyndie Hertrich
  • 100 points toward Beebe L.O.V.E. Notes Merchandise
  • Letter of congratulations and personal visit from Rick Schaffner, Executive Vice President and Chief Operating Officer for Beebe
  • Their photo added to the L.O.V.E. Letter wall plaque
  • Letter to team member’s director and department recognition

For more information about Beebe Healthcare’s Values and how team members live our values every day, go to /our-values.  For more information about Beebe’s “Celebrate Excellent Care” program and how you can support Beebe Healthcare, the local non-profit community healthcare system, contact the Foundation at (302) 644-2900.

Beebe Healthcare is a not-for-profit community healthcare system with a charitable mission to encourage healthy living, prevent illness, and restore optimal health for the people residing, working, or visiting in the communities we serve. It offers services throughout Southern Delaware for residents and visitors, including a 210-licensed-bed hospital, a cancer center, and outpatient facilities providing walk-in care, lab, imaging, and physical rehabilitation services.  For more information, please visit us online at www.beebehealthcare.org.

Caption: Sue Thiele, Manager of Guest Relations, was recognized as the November Living Our Values Every Day recipient.