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Beebe Healthcare Receives ASHE Excellence in Healthcare Facility Management Award

Walking through the doors of any hospital may not be a pleasant experience for many, but the look and feel of the healthcare facility should provide a functional, comfortable, and reliable atmosphere. It should also be a safe place.

The Beebe Healthcare Facilities Department is responsible for the overall surroundings of the Medical Center in Lewes and the healthcare system’s seven locations.

The American Society for Healthcare Engineering (ASHE) recognized the hard work done by Beebe’s Facilities Department by honoring the team with the only national award it gives for excellence in facility management.

Beebe won the award because of a team approach to patient care. Over the past year, the Environment of Care Committee at Beebe Healthcare, which includes representatives from the Facilities Department, Patient Experience, and Environmental Services, worked to develop a comprehensive spreadsheet tool. This tool included information logged by team members who took tours of the facilities to determine needs and issues to be addressed.

The spreadsheet tool includes 53 questions, incorporating 2014 National Patient Safety Goals, for those taking tours to answer. By noting issues, the team is able to solve problems more quickly. It also allows for concerns to be addressed by employees immediately before small issues become problematic.

Sandy McCurdy, CHFM, Manager of Facilities at Beebe Healthcare, accepted the 2014 Excellence in Health Care Facility Management Award at the ASHE Leadership Institute in Arizona last month.

“The Environmental Tours Evaluation Tool is an excellent management program designed to contend with the progressing age of technology and the increase in process improvement initiatives,” McCurdy said. “By identifying and removing the causes of defects, the tool has improved quality and efficiency.”

McCurdy, who applied for the recognition on Beebe’s behalf, said, “It was an honor to accept this award, which validates all the hard work that we do here at Beebe.”

Jeannie Briley-Wallo, RN, Director of Patient Experience, said the Facilities Department was crucial to many improvements that allowed patients and visitors to have easier access to the Medical Center in Lewes, including the installation of a new door from the handicapped parking area.

This year, the Environment of Care Committee also implemented a new calling system. By dialing 8000, a patient or family member can report concerns with their diet or food, room cleanliness, maintenance concerns such as temperature or a light bulb not working, or noise. After making a selection, the person is connected with the appropriate department or the nursing supervisor.

“Through the 8000 number, our patients actually have direct access to the facilities director at all times. It is truly an innovation in the world of healthcare,” said Briley-Wallo.

The Facilities team involved in the projects includes McCurdy, Jerry Owens, CHFM, CHSP, Corporate Safety Officer, and Jim Keyzer, CHFM, CHSP, Director of Facilities.

“This process is a result of the dedication of our facilities team in our journey to become a high reliability organization,” said Jeffrey M. Fried, President and CEO, Beebe Healthcare.

The award, sponsored by Trane, is one of ASHE’s highest honors. Recipients of the award exemplify how facility managers and caregivers join together to identify an issue and create a proactive and viable approach to it that improves patient care and satisfaction through innovation in facility management operation. It recognizes an individual or facility management department that has implemented new programs or processes.

ASHE is a personal membership group of the American Hospital Association. More than 11,000 members count ASHE as a key source of professional development, industry information, and advocacy, including representation on key issues that affect their work in the physical healthcare environment. For more information about ASHE, call (312) 422-3800 or go to www.ashe.org.

Beebe Healthcare is a not-for-profit community healthcare system with a charitable mission to encourage healthy living, prevent illness, and restore optimal health for the people residing, working, or visiting in the communities we serve. It offers services throughout Southern Delaware including a 210-licensed-bed hospital, a cancer center, and outpatient facilities at multiple sites providing walk-in care, lab, imaging, and physical rehab services.  For more information, please visit us online at www.beebehealthcare.org.

Caption:  Beebe Healthcare is the sole winner of the 2014 Excellence in Health Care Facility Management. This national award was presented last month in Arizona by the American Society for Healthcare Engineering. Shown are (left to right) Jerry Owens, CHFM, CHSP, Corporate Safety Officer at Beebe Healthcare; Sandy McCurdy, CHFM, Manager of Facilities at Beebe Healthcare; and Jim Keyzer, CHFM, CHSP, Director of Facilities at Beebe Healthcare.