Patients Can Report Concerns
At Beebe Healthcare, we strive to maintain a professional and safe environment. However, if something goes wrong, we ask that concerns are reported through one of the methods below.
Reporting a Patient Safety Concern
The Joint Commission helps accredited health care organizations improve patient safety and the quality of their services. Your report of a patient safety or quality of care concern will help us guide the organization to make the necessary improvements, which will reduce or preferably eliminate the likelihood of harm to patients in the future.
The Joint Commission’s goal is to evaluate performance of the organization based on our established standards of care; therefore The Joint Commission does not evaluate the appropriateness of specific care of an individual patient; or address billing issues, payment/financial disputes, or legal matters/disputes.
If you prefer, you also have the option to contact and work directly with the health care organization to seek resolution of your patient safety concern and/or on matters beyond the scope of The Joint Commission’s review, as listed above.
How to Report a Concern to The Joint Commission
The preferred method for submitting a concern is through our online submission form. This is the quickest and most direct way to reach us. You also have the option to submit your safety concern or event anonymously.
Online: www.jointcommission.org; Click on tab at bottom of page to “Report a Safety Event.”
Mail: Provide a brief (please limit to two pages) summary of your safety concern and the complete name and address for the location where care was received. Please be as specific
Office of Quality & Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
In order to protect your Personal Health Information, The Joint Commission will not accept copies of medical records, photos, or billing invoices and other related personal information. Any such document received will be shredded upon receipt, per our policy.
Reporting to the State of Delaware
Anyone suspecting unprofessional or unsafe behavior by a Delaware licensed healthcare provider may submit a complaint of such behavior to the Delaware Division of Professional Regulation's Investigative Unit.
Send complaints to the attention of:
Division of Professional Regulation
861 Silver Lake Blvd., Suite 203
Dover, DE 19904-2467
More information about filing a complaint can be found at the following website: https://dpr.delaware.gov/boards/investigativeunit