Patients Can Report Concerns
At Beebe Healthcare, we strive to maintain a professional and safe environment. However, if something goes wrong, we ask that concerns are reported through one of the methods below.
Reporting a Patient Safety Concern
The Joint Commission helps accredited health care organizations improve patient safety and the quality of their services. Your report of a patient safety or quality of care concern will help us guide the organization to make the necessary improvements, which will reduce or preferably eliminate the likelihood of harm to patients in the future.
The Joint Commission’s goal is to evaluate performance of the organization based on our established standards of care; therefore The Joint Commission does not evaluate the appropriateness of specific care of an individual patient; or address billing issues, payment/financial disputes, or legal matters/disputes.
If you prefer, you also have the option to contact and work directly with the health care organization to seek resolution of your patient safety concern and/or on matters beyond the scope of The Joint Commission’s review, as listed above.
Reporting a Safety Concern to The Joint Commission or The Office of Health Facilities
Any individual who provides care, treatment and services can report concerns about safety or the quality of care to The Joint Commission (TJC) without retaliatory action from the hospital.
There are a number of ways you can report a complaint/concern to The Joint Commission. They are:
The preferred method for submitting a concern is through an online submission form. This is the quickest and most direct way to reach The Joint Commission. You also have the option to submit your safety concern or event anonymously.
Online: www.jointcomission.org. Click on the tab at the bottom of the page to “Report a Safety Event.”
Mail: Provide a brief (please limit to two pages) summary of your safety concern and the complete name and address for the location where care was received. Please be as specific as possible.
Mail to: Office of Quality & Patient Safety
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, Illinois 60181
Call: 1-800-994-6610 or 1-630-792-5636
Office of Health Facilities Licensing & Certification
The Office of Health Facilities may also be contacted regarding a safety concern:
Call: 1-800-942-7373
Mail to: Office of Health Facilities Licensing & Certification
258 Chapman Road
Chopin building
Suite 101
Newark, DE 19702
Beebe’s Internal Assistance:
- You may receive assistance from your director, manager or supervisor.
- You may contact the Nursing Supervisor 24/7.
- You may contact Patient Relations (extension 3547) or Quality/Accreditation Specialist (extension 5353) during business work hours.
Reporting to the State of Delaware
Anyone suspecting unprofessional or unsafe behavior by a Delaware licensed healthcare provider may submit a complaint of such behavior to the Delaware Division of Professional Regulation's Investigative Unit.
Send complaints to the attention of:
Investigative Supervisor
Division of Professional Regulation
861 Silver Lake Blvd., Suite 203
Dover, DE 19904-2467
Phone: 302-744-4500
More information about filing a complaint can be found at the following website: https://dpr.delaware.gov/boards/investigativeunit