Patients Can Report Concerns
At Beebe Healthcare, we strive to maintain a professional and safe environment. However, if something goes wrong, we ask that concerns are reported through one of the methods below.
COMPLAINTS AGAINST DNV ACCREDITED OR CERTIFIED ORGANIZATIONS
DNV accredited and certified organizations have the option of referring complaints about quality and safety of patient care to DNV. Our CMS-approved complaint investigation process follows the same collaborative approach as NIAHO® surveys. Complainants may choose to be anonymous or provide contact information so we can communicate directly for more information and investigation results.
Reporting a Safety Concern to DNV or The Office of Health Facilities
Any individual who provides care, treatment and services can report concerns about safety or the quality of care to DNV without retaliatory action from the hospital.
There are a number of ways you can report a complaint/concern. They are:
Online:
Submit an Online Complaint Form
Email [email protected]
By Phone:
Call 866-496-9647
Mail:
ATTN: Healthcare Complaints
DNV Healthcare USA Inc
19219 Katy Fwy, Ste 175
Houston, TX 77094
Office of Health Facilities Licensing & Certification
The Office of Health Facilities may also be contacted regarding a safety concern:
Call: 1-800-942-7373
Mail to:
Office of Health Facilities Licensing & Certification
263 Chapman Road
Cambridge Building
Suite 200
Newark, DE 19702
Beebe’s Internal Assistance:
- You may receive assistance from your director, manager or supervisor.
- You may contact the Nursing Supervisor 24/7.
- You may contact Patient Relations (extension 3547) or Quality/Accreditation Specialist (extension 5353) during business work hours.
Reporting to the State of Delaware
Anyone suspecting unprofessional or unsafe behavior by a Delaware licensed healthcare provider may submit a complaint of such behavior to the Delaware Division of Professional Regulation's Investigative Unit.
Send complaints to the attention of:
Investigative Supervisor
Division of Professional Regulation
861 Silver Lake Blvd., Suite 203
Dover, DE 19904-2467
Phone: 302-744-4500
More information about filing a complaint can be found at the following website: https://dpr.delaware.gov/boards/investigativeunit