Beebe Healthcare Launches New Survey Tool to Enhance Patient Experience

Beebe Healthcare is excited to announce that it has officially transitioned to a new platform for patient surveying that will allow the organization to receive more timely and actionable feedback and enhance responsiveness to patients and their families.

The change comes as Beebe continues to advance their quality and safety initiatives with a focus of improving patient experiences and outcomes.

“This transition represents an important step in our continuous journey to being a high-reliability organization,” said Troy Schmit, Chief Quality Officer at Beebe Healthcare. “I’m confident that NRC Health’s tools will give us an opportunity to enhance the care experience for our patients.”

Patient surveying on the NRC platform will launch today, Monday, July 6. Patients can expect to receive a survey within a few days following their visit, just as they do now, and do not need to do anything to sign up for the survey.

Compared to previous patient surveys, questions will be more comprehensive, targeting specific areas depending on the exact services provided. This will allow the organization to gain a more fulsome picture of the care experience for patients and where there are opportunities to improve.

“At Beebe, we’re always looking for opportunities to hear directly from our patients about what they value in our providers and our organization, and what we can be doing better,” said David A. Tam, MD, MBA, CPHE, FACHE, President & CEO of Beebe Healthcare. “We’re committed to listening to our patients and our community as we work to continuously improve.”

If you receive a survey and have any questions or feedback, please call our patient experience team at 302-645-3547.